Refund policy

Case of refund

  • The downloaded file is not the same as the PICTURE depicted

The case is not refundable

  • You don’t want it after you’ve downloaded it
  • The book language is different from the language you need
  • You mistakenly is a physical book
  • The item did not meet your expectations or you feel the item is of low quality
  • You simply change your mind
  • You bought an item by mistake
  • You do not have sufficient expertise to use the item
  • You claim that you are entitled to a refund but do not provide sufficient information as to why you are entitled to a refund
  • You can no longer access the item because it has been removed or the author who previously provided the item is no longer active on our platform (we advise you to download items as soon as you have purchased them to avoid this situation).

Steps to refund:

  1. Create a refund ticket including order name
  2. Check in 24 working hours
  3. Return the file with the correct image, if any
  4. Return the money if you can’t find the files you need. The latest time is 3 days.
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